How to Report SRD Lost Phone Number to SASSA?

How to Report SRD Lost Phone Number to SASSA in 2024?

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By Anele Zulu

As a recipient of the Social Relief of Distress (SRD) grant in South Africa, I know how crucial it is to keep my contact information up to date with SASSA. Losing your phone or having your SIM card stolen can be a stressful experience, especially when it’s linked to your grant.

In 2024, SASSA has streamlined the process for reporting a lost phone number, making it easier for beneficiaries to protect their funds and update their information.

How to Report SRD Lost Phone Number to SASSA in 2024?

Follow these steps to report your lost phone number to SASSA or your sim gets lost:

1. Access the SASSA Website

Visit the official SASSA SRD portal at

2. Locate the Reporting Option

Look for and click on the “Report Lost or Stolen Phone” button on the portal’s main page.

3. Enter Your Identification

Type in your 13-digit South African ID number in the designated field.

4. Confirm Unauthorized Change

Verify that the phone number linked to your account was changed without your permission.

5. Report the Unauthorized Change

Select “Yes” to officially report the unauthorized phone number change to SASSA.

6. Receive Confirmation

SASSA will send you a message confirming that they’ve received your report.

7. Update Your Phone Number

Follow the standard steps provided on the portal to update your contact information with a new phone number.

8. Verification Period

Be aware that SASSA requires a 14-day waiting period to verify your new phone number before resuming grant payments.

Why Reporting a Lost Phone Number is Important?

Reporting a lost or stolen phone number to SASSA is a critical security measure. It prevents unauthorized access to your grant funds and ensures that your payments continue without interruption. In 2024, with the increasing reliance on digital communication for grant-related updates, maintaining accurate contact information is more important than ever.

    Enhanced Security Measures in 2024

    In 2024, SASSA has introduced additional security features to protect grant recipients:

    Biometric Verification: SASSA now offers fingerprint scanning and Facial Recognition to confirm identity when reporting lost phone numbers in person.

    Tips for Protecting Your SRD Grant Information

    To further secure your grant information:

    1. Use a Strong PIN: Create a unique, hard-to-guess PIN for your SASSA account.
    2. Avoid Sharing Information: Never share your ID number, PIN, or other personal details with anyone.
    3. Regular Check-ups: Log into your SASSA account regularly to verify your information.
    4. Keep Contact Info Current: Update SASSA immediately if you change your phone number for any reason.

    What to Do If You Suspect Fraud?

    If you believe someone has fraudulently accessed your grant:

    1. Report to SASSA: Use the dedicated fraud reporting hotline (0800 60 10 11) to alert SASSA immediately.
    2. File a Police Report: Visit your local police station to file an official report.
    3. Document Everything: Keep records of all communications with SASSA and the police.


    Reporting a lost SRD phone number to SASSA in 2024 is a straightforward but essential process. By following these steps and staying vigilant, you can protect your grant and ensure uninterrupted access to your much-needed funds. Remember, quick action is key in preventing potential misuse of your information. Stay informed, stay secure, and don’t hesitate to reach out to SASSA if you have any concerns about your grant or personal information.

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