SASSA Change Phone Number

SASSA Change Phone Number for SRD r350 Grant Online in [2024]

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By Anele Zulu

The year is 2024, having the right personal information registered with SASSA is very important for receiving your Social Relief of Distress (SRD) R350 Grant and other social grants without issues. Your registered phone number and South African ID are vital any mistakes or outdated details can lead to disruptions in your grant payments.

This straightforward guide will show you exactly how to change your SASSA phone number online. By following the steps, you’ll be able to update your contact information hassle-free, ensuring your grants keep coming through reliably. However, you can check your SASSA Status on website to get status of your application.

In addition to updating your phone number, you can also learn how to change your banking details with SASSA

Let’s get started, your financial stability depends on keeping SASSA’s records accurate. With this guide, updating your phone number will be a breeze.

Why Change SASSA Phone Number?

Two main reasons you must change SASSA phone number:

  1. Wrong Number on File: If phone number you gave SASSA first time is not right, you need to fix it. Having the correct number lets SASSA contact you properly about your grant.
  2. Lost Phone or SIM Card: If you lost your mobile phone or SIM card, someone else could access your private information. Updating to a new number stops this unsafe situation.

Not having the right phone number linked to your SASSA account can stop you getting your grant money on time. It can also let bad people possibly steal your grant if they have your old number.

Changing to your current working phone number when needed is very important. It keeps your SASSA information secure and makes sure you get all your grant payments safely.

How to Change SASSA Phone Number Step-by-Step?

Follow these simple steps to change your SASSA phone number:

Step 1: Go to SASSA Website

Visit to log into your SASSA account.

Step 2: Provide ID and App ID

Type your 13-digit SA ID number. Also type your 6-digit Application ID from SASSA. Click “Submit” to confirm it’s you.

Step 3: Pick Change Number

Choose “Change Phone Number” option on website. Type your new mobile number.

Step 4: Verify with PIN Code

SASSA will send a PIN code by SMS to your new number. Check SMS and enter the PIN code. Click “Verify PIN”.

Step 5: Confirm Change

You will get a message to confirm the number change. Click “Submit” to approve using the new number.

Step 6: Wait 14 Days

After submitting change, wait 14 days (2 weeks). SASSA needs this time to check and update your new contact details before paying grants.

Do not change your number too many times as SASSA may delay checking it.

How to Report SRD Lost Phone Number to SASSA in 2024?

If your SASSA phone number gets lost or stolen:

  1. Go to
  2. Click “Report Lost or Stolen Phone
  3. Enter your 13-digit SA ID number
  4. Confirm the phone number was changed without your permission
  5. Select “Yes” to report unauthorized phone change
  6. SASSA sends message confirming your report
  7. Follow normal steps to update to a new phone number
  8. Wait 14 days for SASSA to check new number before getting grant

Quickly telling SASSA about lost/stolen phone is important security step. It stops bad people using your number to steal grant money.

Important Reminders

  • Regularly check your SASSA account status online
  • If it says “record not found”, phone 0800 601 011 right away to stop payments
  • After reporting lost/stolen, follow change number steps with new phone
  • Wait 14 days once updating number for SASSA to process grants to new number

How to Change SRD Phone Number without Application ID?

To change SRD phone number without Application ID:

  1. Find your nearest SASSA office and go there
  2. Show staff your SA ID and current registered phone number
  3. Fill out form with new phone number and other details
  4. Give completed form to SASSA staff
  5. SASSA sends confirmation to your old and new numbers once updated
  6. Keep new number safe, don’t share to prevent misuse

This method lets you update details in person if you don’t have App ID.

How to Change SRD Phone Number without Application ID Online?

Here’s how to Change SRD Phone Number without Application ID Online in 2024.

1. Find Your Nearest SASSA Office

Search online for “SASSA office near me” or use the branch locator on the SASSA website ( to find the closest office.

2. Visit In-Person

Since you can’t update your number online without an application ID, you’ll need to go to the SASSA office in-person.

3. Explain to a SASSA Staff Member

Once there, find a staff person and clearly explain:

  • You receive the SRD grant
  • You need to change the phone number linked to your grant
  • You don’t remember your application ID number

4. Show Your South African ID

They’ll confirm your identity using a valid South African ID document – either a green ID book or smart ID card with your name, photo and 13-digit ID number.

5. Provide Current Phone Number

Let them know the phone number that is currently linked to your SRD grant communications, even if it’s an old inactive number.

6. Give New Phone Number

Provide the new phone number you want to use – make sure it’s one you can reliably access for SASSA communications about your grant.

7. Complete Details Form

The SASSA staff will give you a form to fill out including:

  • Your updated contact information with new phone number
  • Reasons for changing numbers (e.g. lost phone, discontinued number)

8. Verify All Information

Before submitting the form, carefully review to ensure you entered all details correctly, especially the new phone number.

9. Allow for Processing

SASSA will process updating the phone number in their system, which may take some time.

10. Watch for Confirmation

You should receive a confirmation message on both your old and new phone numbers once the update is complete.

Other than that you cannot change your SRD grant phone number online without the Application ID number. Be careful of websites claiming easy updates without ID proof, as SASSA requires verification to change applicant details and prevent fraud. The only safe way is to contact SASSA directly by phone, email or visiting an office.

Keeping your contact information correct with SASSA ensures you keep receiving social grants without delays or security risks. Follow the official steps in this guide to update phone numbers properly in 2024.

Do I Need to Use Biometrics to Change My SASSA Phone Number?

Yes, SASSA has made biometric verification mandatory when updating your registered mobile number for grant purposes. This new requirement aims to enhance security and ensure only legitimate beneficiaries can modify their contact information.

According to SASSA’s notification, if you wish to change the phone number linked to your social grant account, you must undergo biometric verification as a non-negotiable step. This involves:

  • Providing your fingerprints
  • Allowing facial recognition capture

SASSA will use these unique biometric identifiers to verify your identity beyond doubt before processing any phone number change request.

Why is Biometric Verification Needed?

This strict protocol mitigates the risk of unauthorized individuals tampering with beneficiaries’ contact details, which could lead to grant payments being diverted or misappropriated. The biometric check safeguards that number changes are approved only for the intended, verified recipients.

What Happens If I Don’t Comply?

Failure to adhere to the mandatory biometric verification may result in:

  • Delays in processing your phone number update
  • Inability to change your number
  • Potential disruption of your social grant disbursements

By cooperating with SASSA’s biometric procedures when modifying your mobile number, you ensure the timely and secure delivery of your vital grant payments.

This security measure underscores SASSA’s commitment to upholding the highest standards within the social assistance framework, ultimately protecting vulnerable beneficiaries who rely on these crucial support initiatives.


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