How To Change SRD Phone Number Without Application ID in 2024?

How To Change SRD Phone Number Without Application ID in 2024?


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By Anele Zulu

Losing or not having access to your original Social Relief of Distress (SRD) grant application ID can make updating your phone number difficult. However, there are still options to change your SRD phone number even without your application ID by contacting South African Social Security Agency (SASSA) directly through their toll-free number, social media channels, or by visiting your local SASSA office.

With some patience and by providing key identifying details, SASSA can still verify applicants and process phone number changes using alternative information instead of the application ID.

This guide outlines the recommended procedures for changing your SRD grant phone number in 2024 when you don’t have your application ID.

The Social Relief of Distress (SRD) grant phone number can be updated without the application ID by contacting SASSA directly. Websites claiming easy online updates without ID verification should be avoided as SASSA requires identity confirmation to change applicant details.

So, now you might be thinking, “How To Change SRD Phone Number Without Application ID?, well, below are few ways.

How To Change SRD Phone Number Without Application ID?

1. Locate Your Nearest SASSA Service Point

An online search for “SASSA offices closest to me” or utilizing the branch locator tool on the official SASSA website ( can help you find the physical address of your nearest SASSA service center.

2. Visit the SASSA Office in Person

Since you don’t have an application ID, you’ll need to physically go to the SASSA office to request a change to the contact number associated with your grant.

3. Approach a SASSA Representative

Once you reach at the office, seek out a staff member and clearly communicate:

  • That you are a current recipient of the SRD grant
  • Your need to modify the phone number linked to your grant
  • That you do not have or cannot recall your application ID

4. Present Your South African Identification Document

This will allow them to verify your identity. It can be either the small green ID book or the smart card, displaying your photograph, name, and 13-digit identification number.

5. Provide Your Current Contact Number

They will require the phone number that is presently associated with your SRD grant. This may be an old or inactive number that you no longer have access to.

6. Furnish Your New Contact Number

Ensure that this is a number you can readily access, as it will become the primary mode of communication between SASSA and yourself regarding your grant.

7. Complete a Change Request Form

The SASSA representative will likely provide you with a form to fill out, requiring you to provide:

  • Your updated contact information, including the new phone number
  • The reasons necessitating the change of number (e.g., lost or stolen phone, number disconnected)

8. Meticulously Review Your Information

Before submitting the form, carefully cross-check all the information you have provided to ensure there are no errors or inaccuracies, as even a single incorrect digit could lead to complications.

9. Allow for Processing Time

SASSA will handle updating their records with your new contact number. This process may take some time to complete.

10. Watch for Confirmation Notifications

You should receive a text message (SMS) on both your old and new phone numbers once the change has been successfully processed and implemented in their system.

Additional Tips:

  • Plan your visit during SASSA’s operating hours, as offices are typically closed on weekends and public holidays.
  • Maintain a polite and patient demeanor, as the staff is there to assist you, and a friendly approach can help facilitate a smoother process.
  • Exercise caution with your new contact number and avoid sharing it indiscriminately, especially if it is associated with the means by which you receive your grant payments.

Beware of Fraudulent Websites

Some questionable websites may falsely claim that for a small fee, they can easily change your SRD details or phone number without needing the application ID. These sites stating this are likely scams and should be avoided.

For example, some fraudulent sites wrongly state that you can simply:

  • Go to the SASSA website and click “Update Your Contact Details”.
  • Enter your ID number and original grant phone number
  • Click “Submit” and provide a reason for changing your number
  • Enter and confirm your new phone number

However, SASSA’s system requires your unique application ID to access your account and make any changes. Without your application ID, you cannot use SASSA’s online contact detail update function.

Therefore, websites offering easy phone number updates without any application ID or identity verification are fraudulent. Only use SASSA’s official communication channels and verified processes requiring ID validation to change your SRD grant details safely.

Persist to Successfully Update Your Number

Not having your application ID makes updating your SRD grant phone number more difficult, but not impossible. Persisting through SASSA’s different support channels provides alternative options to still change it by:

  • Calling SASSA’s toll-free number
  • Contacting SASSA via social media
  • Visiting your nearest SASSA office branch
  • Having an authorized person request it

While inconvenient without your application ID, confirming your identity allows SASSA to process your phone number change across these channels. Follow official procedures and avoid scams offering easy updates without verification. With some patience, you can successfully update your SRD phone number, even without your application ID.

3 thoughts on “How To Change SRD Phone Number Without Application ID in 2024?”

  1. Hi there I’m Lilian cornelia Erasmus I want to change my number because I did lost my phone last year and I want to change my banking details cause I can’t pay my 350 of my number that’s lost… please help me ??


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