How To Reset Your SASSA Password Online?

How To Reset Your SASSA Password Online?

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By Anele Zulu

The South African Social Security Agency (SASSA) provides social grants and services to millions of vulnerable South Africans. Applying for and managing these services is now available online through the SASSA portal.

However, if you forget your login details, you’ll need to reset your SASSA password to access the portal. Keep reading to learn step-by-step guide to resetting your SASSA password online in 2024.

Overview of SASSA and Its Online Services

SASSA is a government agency mandated to provide comprehensive social security services to low-income and vulnerable groups in South Africa. This is done within the framework of the Social Assistance Act 13 of 2004.

Sassa distributes several social grant payments to over 18 million beneficiaries per month. These include the:

The agency also manages special assistance programs like the Social Relief of Distress (SRD) Grant, commonly known as the R350 grant.

To improve access to its services, SASSA introduced an Online portal where people can:

  • Apply for grants
  • Submit supporting documents
  • Track application status
  • Update personal and payment information

However, to access these online services, you need to first create a registered profile on the SASSA portal, you access it at

Why You May Need to Reset Your SASSA Password?

There are a few common reasons why you may need to reset your Sassa login credentials:

  • Forgotten password: You set up an online Sassa profile previously but have now forgotten the password.
  • Expired password: Sassa requires users to periodically reset passwords, so your login may have expired.
  • Incorrect password attempts: Entering an incorrect password multiple times can lock you out, requiring a reset.
  • Compromised account: If there are concerns your account was accessed by someone else, resetting the password secures your profile.

No matter what the reason, resetting your Sassa password will allow you to regain access to manage your social grants online.

How To Reset Your SASSA Password Online? Step-by-Step Guide

Resetting your SASSA password to regain access to your account is quick and straightforward by following these steps:

Step 1: Navigate to SASSA Services Website

Go to the SASSA services website and find the login form. Take note of the available options like “Forgot Password?”.

Step 2: Click “Forgot your login details?”

Select the “Forgot your login details?” link, which will open the reset password page.

Step 3: Enter Your SA ID Number

On the reset password page, you will be prompted to enter your South African ID number. This verifies your account profile to send a reset code.

Step 4: Check Mobile for OTP

After entering your ID number correctly, Sassa will send a one-time PIN (OTP) to your registered mobile number via SMS.

Step 5: Input OTP Code Received

Retrieve the OTP code from SMS and enter it on the reset password page to confirm your identity.

Step 6: Create New Password

Finally, you will be able to create and confirm your new password. Be sure to choose a strong, secure password you can remember.

Once the new password is saved, you can use your login details to access the Sassa online portal as well as dashboard and services.

Reset SASSA Password Regularly for Better Security

It’s good practice to periodically reset your Sassa password every few months. This helps boost your account’s security, especially if you use the same password on multiple websites.

Resetting often also means you avoid getting unexpectedly locked out due to an expired password. Follow this guide to easily change your login details.

By taking a few minutes to reset online, you can access SASSA quickly and securely. This lets you manage your grants and applications digitally at your convenience.

Frequently Asked Questions

Q: What information do I need to reset my SASSA password?

You need your 13-digit South African ID number on hand. This verifies your identity and allows SASSA to send a OTP passcode to your registered mobile number.

Q: I don’t have my registered mobile number anymore/it has changed. Can I still reset my password?

Unfortunately without access to your registered mobile number, you won’t be able to complete the online reset process. You will need to visit your nearest SASSA regional office in person with ID to update your profile.

Q: How long does it take to receive the OTP code to my phone?

The OTP verification code is sent via SMS almost instantly after submitting your ID number on the SASSA password reset page. If you haven’t received it within a couple minutes, check the number you provided matches their records or contact SASSA.

Q: How often do I need to change my SASSA password once reset?

Answer: It’s advisable to change your SASSA password every 2-3 months. This improves overall account security and convenience in case you forget it again later on.

Q: I followed all steps but still cannot login after resetting. What should I do?

Double check you have typed the new password correctly and have a stable internet connection. If issues continue, contact SASSA call center or visit an office so an agent can assist resetting your password successfully to regain portal access.

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